Hotline : 763-767-0492

10.9 LLC, Target Shooting Specialists

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Customer Service

10.9 LLC respects the privacy of our customers. The following privacy statement outlines what information we collect from our visitors, who has access to that information and how we utilize it.

The 10pt9.com website is operated by 10.9, LLC. 10.9, LLC is the sole owner of all information collected on this site. The personal information you provide us and information about your order will never be shared with third parties. This information may, however, be combined with other information (such as demographic information and past purchase information) and used to make our future marketing efforts more efficient.
In addition, 10pt9.com may use cookies and data-collection pixels to gather anonymous information about our users and their interactions with our website. This data is used on an aggregate level to analyze our website's effectiveness and help us improve our services.

10pt9.com takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected both online and off-line. When you enter sensitive information (such as credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology.

While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.

Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Our employees are regularly notified and reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment. If you have questions about the security of our website, send us an email.

Shipping

USPS Priority Mail and UPS or Fedex Ground Services are available to 10pt9.com customers. Shipments to Guam, Puerto Rico, Hawaii, Alaska and locations within the 48 contiguous United States where UPS or Fedex deliveries are not available (for example, UPS does not ship to P.O. Boxes) will be shipped via the United States Postal Service, which generally takes 1-3 business days. Additional time should be allowed for shipments to US Territories and APO/FPO addresses.   If you would like to pay for expedited shipping such as 3 Day Select, 2nd Day Air, or Next Day Air shipping, that option is available during checkout at the current standard rates.



Returns


If you are not happy with your order for any reason, we are happy to accept a return or an exchange within 60 days from the date of purchase. If we ship you the wrong item we will get the right item to you at no additional cost to you, as quickly as possible. If you order an incorrect item, you will need to ship the item back to us for a refund/exchange. Remember to contact us first before sending any returns back.